{"id":5299,"date":"2022-02-25T19:14:52","date_gmt":"2022-02-25T11:14:52","guid":{"rendered":"http:\/\/open.designhu-demo.com\/cases\/iafyinxiang\/"},"modified":"2022-04-22T14:26:12","modified_gmt":"2022-04-22T06:26:12","slug":"iafyinxiang","status":"publish","type":"cases","link":"https:\/\/open-quest.com\/en\/cases\/iafyinxiang\/","title":{"rendered":"Building a visionary organization for medical accessibility"},"content":{"rendered":"<p><b><span data-contrast=\"none\">Building a visionary organization for medical accessibility<\/span><\/b><span data-ccp-props=\"{&quot;134233118&quot;:true}\">\u00a0<\/span><\/p>\n<p><span class=\"TextRun SCXW228645968 BCX8\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW228645968 BCX8\" data-ccp-parastyle=\"No Spacing\">This is the second time Open Quest team has <\/span><span class=\"NormalTextRun SCXW228645968 BCX8\" data-ccp-parastyle=\"No Spacing\">awarded FIA (Facilitation Impa<\/span><span class=\"NormalTextRun SCXW228645968 BCX8\" data-ccp-parastyle=\"No Spacing\">c<\/span><span class=\"NormalTextRun SCXW228645968 BCX8\" data-ccp-parastyle=\"No Spacing\">t A<\/span><span class=\"NormalTextRun SCXW228645968 BCX8\" data-ccp-parastyle=\"No Spacing\">w<\/span><span class=\"NormalTextRun SCXW228645968 BCX8\" data-ccp-parastyle=\"No Spacing\">ard). The following paragraphs are the summary from the awardee page.<\/span><\/span><span class=\"EOP SCXW228645968 BCX8\" data-ccp-props=\"{&quot;335551550&quot;:2,&quot;335551620&quot;:2}\">\u00a0<\/span><\/p>\n<p><img fetchpriority=\"high\" decoding=\"async\" class=\"alignnone size-full wp-image-5143\" src=\"https:\/\/267.764.myftpupload.com\/wp-content\/uploads\/2021-FIA-OQ\u5f97\u734e\u6848\u4f8b\u4ecb\u7d39_\u7e41\u4e2d.docx-Microsoft-Word-Online-2022-02-25-at-19.02.00.png\" alt=\"\" width=\"700\" height=\"370\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><b><span data-contrast=\"none\">Impact<\/span><\/b><span data-ccp-props=\"{&quot;134233118&quot;:true}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">The project supported the development of Amgen Taiwan as a reliable and innovative healthcare partner and employer of choice in Taiwan.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Amgen Taiwan has demonstrated significant achievements, including:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">number of employees increased by 33% since 2018<\/span><span data-ccp-props=\"{&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">the company was awarded \u201cHR Asia Best Companies to Work for in Asia\u201d in three consecutive years from 2019 to 2021 and also won a WeCare\u2122 certification award in 2020<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">internal referrals for new-hire employees reached 54%<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" aria-setsize=\"-1\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"none\">internal talent transfers for open positions increased from 6% in 2019 to 45% in 2021.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b><span data-contrast=\"none\">Context and challenges<\/span><\/b><span data-ccp-props=\"{&quot;134233118&quot;:true}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-5146\" src=\"https:\/\/267.764.myftpupload.com\/wp-content\/uploads\/2021-FIA-OQ\u5f97\u734e\u6848\u4f8b\u4ecb\u7d39_\u7e41\u4e2d.docx-Microsoft-Word-Online-2022-02-25-at-19.09.40.png\" alt=\"\" width=\"914\" height=\"560\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><span data-contrast=\"none\">Amgen is one of the world\u2019s leading biotechnology companies, deeply rooted in science and innovation to transform new ideas and discoveries into medicines for patients with serious illnesses. Amgen Taiwan Limited is dedicated to making innovative medicines available to Taiwan patients suffering from serious illnesses.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">While Amgen has great reputation globally, the brand and the innovative medicines were relatively unknown to the stakeholders including healthcare professionals in Taiwan. Joyce Lee, the General Manager, who was on board in 2018, invited Laura Hsu and the Open Quest team to support her in bringing the organization to the next level through 3 workshops facilitated by them. The first workshop was focused on the challenge at the time \u2013 new leader integration, embracing and executing company vision and strategic direction. As initial efforts showed promising results, the collaboration evolved to help address other organizational challenges in the following years \u2013 help shaping local organizational culture, cross-team collaboration process in 2019 and 5-year scenario planning to bring clarity on 2025 vision and key initiatives in 2020.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-5149\" src=\"https:\/\/267.764.myftpupload.com\/wp-content\/uploads\/2021-FIA-OQ\u5f97\u734e\u6848\u4f8b\u4ecb\u7d39_\u7e41\u4e2d.docx-Microsoft-Word-Online-2022-02-25-at-19.11.27.png\" alt=\"\" width=\"791\" height=\"910\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><b><span data-contrast=\"none\">Project objectives<\/span><\/b><span data-ccp-props=\"{&quot;134233118&quot;:true}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Amgen Taiwan needed to show business results fast to gain confidence of the team locally and regionally. The leadership team needed to build an organization that its employees could trust each other and synergize to face business challenges.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">The project objectives were, through workshops facilitated by Laura and her team, the leadership team of Amgen Taiwan could further develop the following aspects in a more efficient manner.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/p>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"Arial,\u65b0\u7d30\u660e\u9ad4\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Discern shared values and cross-functionally co-create the 2020 local vision and strategy (2018).<\/span><span data-ccp-props=\"{&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<\/ol>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"Arial,\u65b0\u7d30\u660e\u9ad4\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Create desired local organizational climate and redesign the cross-team collaboration processes (2019).<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<\/ol>\n<ol>\n<li data-leveltext=\"%1.\" data-font=\"Arial,\u65b0\u7d30\u660e\u9ad4\" data-listid=\"2\" aria-setsize=\"-1\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Build 5-year scenario to bring clarity on 2025 vision and key initiatives (2020).<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/li>\n<\/ol>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-5149\" src=\"https:\/\/267.764.myftpupload.com\/wp-content\/uploads\/2021-FIA-OQ%E5%BE%97%E7%8D%8E%E6%A1%88%E4%BE%8B%E4%BB%8B%E7%B4%B9_%E7%B9%81%E4%B8%AD.docx-Microsoft-Word-Online-2022-02-25-at-19.11.27.png\" alt=\"\" width=\"791\" height=\"910\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><b><span data-contrast=\"none\">Approach<\/span><\/b><span data-ccp-props=\"{&quot;134233118&quot;:true}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Laura Hsu, an IAF Certified\u2122\u202fProfessional Facilitator | Master, and Ivan Huang, an IAF Certified\u2122\u202fProfessional Facilitator, from\u202f<\/span><a href=\"https:\/\/open-quest.com\/english\/index.asp\"><span data-contrast=\"none\">Open Quest Facilitation Technology<\/span><\/a><span data-contrast=\"none\">\u202fworked\u202fwith Amgen Taiwan over a three-year period.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">During stage one of the project Technology of Participation (Top) Methods, such as Consensus Workshop and Wall of Wonder, and Community Story Telling were used to explore the shared values and vision for the organization.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">In stage two, processes such as Appreciative Inquiry, Dialogue and Process Mapping were used to create desired local organizational climate and enhance the collaboration processes.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">In stage three, processes such as Wave Analysis, Scenario Planning, Systems Thinking and Open Space Technology were used to help the organization navigate uncertainty and clarify options and next steps.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<p><b><span data-contrast=\"none\">Acceptance speech<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:true,&quot;134233118&quot;:true}\">\u00a0<\/span><\/p>\n<p>&nbsp;<\/p>\n<div style=\"width: 1280px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-5299-1\" width=\"1280\" height=\"720\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/267.764.myftpupload.com\/wp-content\/uploads\/mp4-baseline-version-of-04_IAF_AMGEN_JoyceLee.mp4?_=1\" \/><a href=\"https:\/\/267.764.myftpupload.com\/wp-content\/uploads\/mp4-baseline-version-of-04_IAF_AMGEN_JoyceLee.mp4\">https:\/\/267.764.myftpupload.com\/wp-content\/uploads\/mp4-baseline-version-of-04_IAF_AMGEN_JoyceLee.mp4<\/a><\/video><\/div>\n<div style=\"width: 1920px;\" class=\"wp-video\"><video class=\"wp-video-shortcode\" id=\"video-5299-2\" width=\"1920\" height=\"1080\" preload=\"metadata\" controls=\"controls\"><source type=\"video\/mp4\" src=\"https:\/\/267.764.myftpupload.com\/wp-content\/uploads\/Laura-IAF-reception-speech.mp4?_=2\" \/><a href=\"https:\/\/267.764.myftpupload.com\/wp-content\/uploads\/Laura-IAF-reception-speech.mp4\">https:\/\/267.764.myftpupload.com\/wp-content\/uploads\/Laura-IAF-reception-speech.mp4<\/a><\/video><\/div>\n","protected":false},"excerpt":{"rendered":"<p>2021 Facilitation Impact Award Case: Open Quest for AMGEN TAIWAN<\/p>\n","protected":false},"author":1,"featured_media":5145,"parent":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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